One Bonus

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Help

Last updated 31 August 2026

Answers to the questions we get most, for shoppers and for businesses. If yours is not here, write to us — a person reads every message.

For shoppers

How do I sign up?

Open the One Bonus app and enter your mobile number. We text you a code — type it into the app. Then choose a password and, if you want, a PIN to lock the app.

The code never arrives

Check that the number is an Armenian mobile number and that it was typed correctly. Landline numbers cannot receive a text message. If the countdown runs out, tap to have the code sent again. After several wrong codes the request locks for a short period — wait and try again.

Where are my points?

Points are held per merchant. Open the merchant’s card in My Shops to see your balance with that business. The figure on the Home screen is your shared network wallet, which only some merchants take part in, so it can legitimately read zero while a merchant card shows a balance.

A merchant did not give me points

Points are issued by the merchant at the moment of the purchase. If a purchase is missing, ask the merchant first — they can see the transaction and correct it. Corrections appear in your history as a new entry; nothing is ever silently edited.

Do points expire?

Each merchant sets its own expiry rule. If points are close to expiring we send you a notification, provided the points-expiring category is on in Settings, Notifications.

I lost my phone

Sign in on the new device with your number and password. Then open Settings, Security, Active sessions and revoke the old device. Your card, balances and history are held on our servers, not on the phone.

How do I close my account?

Settings, your profile, Close account. This deletes or anonymises your personal data as described in the Privacy Policy. It cannot be undone.

For businesses

How do I join One Bonus?

Install the One Bonus Business app and register your business. Registration takes a few minutes and asks for your legal name, business type, contact details and first branch.

Why can I not add customers yet?

Every new business is verified by One Bonus before it can serve customers. While the review is running you can add branches, invite staff, build your loyalty programs and set up your card design, so everything is live the moment you are approved. Enrolling customers and issuing points unlock on approval.

How long does verification take?

Usually one business day. If we cannot verify the business we tell you and explain what is missing — the account is not deleted and your setup is kept.

Can I connect my point-of-sale system?

Yes. iiko is supported today; you generate a key in Settings, Integrations and give it to your iiko dealer along with the server address shown on the same screen. Other systems are in progress.

Why is my advertising not visible to customers?

Advertising and card designs are reviewed by One Bonus before they reach shoppers. A submission stays pending until it is approved; if it is rejected you get the reason and can resubmit.

Who can do what in my team?

Staff roles decide it. Owners and branch managers can change programs, staff and settings; staff members can serve customers. Some actions can be configured to require an approval before they take effect, and every action is recorded against the person who made it.

Still stuck?

Use the in-app support chat, or email or call us on the details below. Tell us your phone number or business name so we can find the account.

Contact us

Vector IT LLC, Yerevan, Armenia.
Email vectoritllc@gmail.com
Phone +374 33 648835

We answer privacy and data requests within 30 days.